Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at captainpopculture@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at captainpopculture@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide any photos of the condition of the product, and the condition of the package the product arrived in when it was received. Refund requests made without these supporting items will not be considered.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Custom made items from our affiliates such as handmade arts and crafts are also not eligible for refund. We also do not accept returns for hazardous materials, flammable liquids, or gases. Any items sold as "Clearance" or "Damaged" on our site, are not eligible for refund. Any items that are damaged upon receipt from our suppliers will be marked as "Damaged" on the site prior to purchase, so that the buyer knows that they are purchasing a product that was damaged prior to shipping. Please get in touch with us at captainpopculture.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on "Clearance" items or gift cards.

Exchanges
Please note that most items we carry have quantities of 3 or less. We do not offer exchanges. We do want you to be satisfied with your purchase though. Exchange issues will be considered/resolved on an individual basis. Please contact us at captainpopculture@gmail.com if you have issues with your product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.